CHELCO crews are continuing work to restore power and will work Saturday and Sunday, if necessary, until all outages are repaired.
We encourage all members who have not reported their outages to report it to us using member online account portal, the CHELCO Connect App or call us.
Though your area may be noted on the outage map, having individual outages reported helps us better track and work restoration.
We appreciate your patience.
How power is restored video
Steps to Restore Power
CHELCO wants members to be prepared for any emergency, so here are some steps to take before, during and after a storm
Before the Storm:
- Make sure CHELCO has your contact information on file. Check your bill or call (850) 892-2111 to make sure we have your current address, phone number and email address (if applicable).
- Put together an emergency kit and plan. Communicate the plan with friends and family.
- Know the elevation level of your property and whether the land is flood-prone. This will help prepare for the storm surge and any tidal flooding.
- Secure the home: cover all windows with either storm shutters or boards, clear loose and clogged rain gutters and bring all outdoor furniture indoors.
- Learn your community hurricane evacuation routes, and keep enough gas in your vehicle to evacuate if necessary.
During the Storm:
- Listen to the radio or TV for information, if possible.
- Avoid using the phone, unless there is an emergency.
- Turn off utilities if instructed to do so. Otherwise, keep the refrigerator thermostat on the coldest setting and keep the doors closed.
After the Storm:
- Be aware of lines or cables lying on the ground. “Most people are not able to determine if the line or cable poses a danger, so it is bet to avoid them altogether,” said Fugate.
- Dial 911 or call any CHELCO office to report downed lines.
- Drive only if necessary and avoid flooded roads. Watch out for fallen objects, downed power lines and weakened walls, bridges or sidewalks.
- Never use a generator inside the home, garage, crawlspace, shed or similar area. Deadly levels of carbon monoxide can quickly become toxic.
Resources for information:
National Oceanic and Atmospheric Administration- https://www.noaa.gov/
Walton County Emergency Management- https://www.co.walton.fl.us/1063/Emergency-Management
Okaloosa County Emergency Management- https://alertokaloosa.website/
Protecting your home