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The coronavirus has shaken us to our collective core, and nothing in the past few decades has been this disruptive on a long-term scale to our economy and our communities. We are committed to maintaining our service reliability during this time of crisis, and as we begin to resume our normal business, we will work with members who are struggling financially due to the coronavirus. Click here for a message from CHELCO's CEO.

We encourage members to make payment arrangements with us and to pay as much as they can on their bills to avoid building up a large balance. If you are struggling to pay your bills, we will work with you when we resume disconnections to ensure that you have plenty of time to catch up on your balance.

As a not-for-profit cooperative, we always put our members first, and we will work closely with you to help get you back on your feet as Florida slowly reopens. We understand that sometimes the money isn't always there, and that's okay. We'll remain flexible and will offer several options to fit your needs and get you caught up on your balance. 

If you need a payment arrangement, here's how it works.

We will review the status of your CHELCO account to determine if a temporary payment arrangement can be granted. If your account is eligible, we will offer you an extended date to pay your bill. 

Eligibility Requirements for Payment Arrangements: 

There are several factors that are considered before we grant a special payment arrangement. These include: 

  • The member's payment history

  • Length of time as a CHELCO member

  • Past-due amount

  • Age of past-due amount

  • Timeliness of prior payments

  • Good faith efforts to pay at least a portion of the balance due

 

Ways to Pay

There are many convenient ways to pay your monthly electric bill. Click the "Ways to Pay" link to discover how you can pay your bill at your convenience. 

Financial Assistance

Click the link above for a list of organizations that offer financial assistance on utilities, rent and other life expenses.                                                          

Contact Us

  • Phone: (850) 892-2111
  • Toll-Free: (800) 342-0990 
  • Email: memberbilling@chelco.com                                            

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©2021 Choctawhatchee Electric Cooperative (CHELCO). Powering our community, empowering our people!

  • Home
  • About Us
    • Careers
    • CHELCO NEWS
    • Contact CHELCO
    • Key personnel
    • Press Releases & Media Contact
      • CHELCO's annual charity golf tournament raised over $8k
      • CHELCO powers-up first co-op solar array in NW Florida
    • The Cooperative Difference
    • Trustees and elections
    • About CHELCO
    • CHELCO Bylaws
  • Storm Center
  • Member Service
    • New Member Service
    • Capital Credits
    • CHELCO Rates
    • New Construction
    • Offices & Hours
    • Statement & Billing Options
    • Ways to Pay
    • Prepay
  • Energy Efficiency
    • Renewables
    • Electric Vehicles
    • Outdoor & Decorative Lighting
    • Switch to Save
    • Surge Protection
    • Heat Pump Rebates
    • Energy Audits
    • Energy calculators
    • Together We Save
    • Federal Rural Energy for America Program
    • State and Federal Programs
    • Energy Code Form
    • Energy Efficiency Cost Benefit
    • Manufactured Home Rebates
  • Education & Community Programs
    • Operation Round Up
    • Members Helping Members
    • Education Programs
    • Co-op Connections Discount Program
    • Scholarships
    • Youth Tour
    • Annual Meeting
    • Co-ops Vote
  • COVID-19 Response
  • Search