The coronavirus has shaken us to our collective core, and nothing in the past few decades has been this disruptive on a long-term scale to our economy and our communities. We are committed to maintaining our service reliability during this time of crisis, and as we begin to resume our normal business, we will work with members who are struggling financially due to the coronavirus. Click here for a message from CHELCO's CEO.
We encourage members to make payment arrangements with us and to pay as much as they can on their bills to avoid building up a large balance. If you are struggling to pay your bills, we will work with you when we resume disconnections to ensure that you have plenty of time to catch up on your balance.
As a not-for-profit cooperative, we always put our members first, and we will work closely with you to help get you back on your feet as Florida slowly reopens. We understand that sometimes the money isn't always there, and that's okay. We'll remain flexible and will offer several options to fit your needs and get you caught up on your balance.
If you need a payment arrangement, here's how it works.
We will review the status of your CHELCO account to determine if a temporary payment arrangement can be granted. If your account is eligible, we will offer you an extended date to pay your bill.
Eligibility Requirements for Payment Arrangements:
There are several factors that are considered before we grant a special payment arrangement. These include:
The member's payment history
Length of time as a CHELCO member
Age of past-due amount
Timeliness of prior payments
Good faith efforts to pay at least a portion of the balance due