In response to the coronavirus crisis, CHELCO has taken multiple measures to do our part to prevent the spread of the virus and to keep our employees and communities healthy. We’ve also taken steps to work with our members economically affected by the crisis. We are prepared for whatever may lie ahead in the coming weeks and months.
During this difficult time, we have suspended disconnections and will work with members who are struggling financially due to the economic impacts caused by COVID-19. Please note that members will be responsible for their account balance when we resume disconnections, and any rumors of “free power for two months” are misleading. However, we will be lenient and will give members adequate time to catch up on their bills should they need it.
Beginning Tuesday, March 24, some CHELCO employees began working from home to limit face-to-face interaction and protect from the threat of exposure to COVID-19. While many of our employees cannot work from home, those who remain onsite are practicing social distancing, working with staggered line crew schedules and refraining from in-person interactions with our members. We have also eliminated all large meetings and non-essential business travel. We are also stressing the use of electronic means of communication when possible.
Our member service teams are still fully staffed and here to help our members. We are still operating at full capacity and everything is still business as usual – just without the physical handshake.
As always, please visit our website at www.chelco.com or call us at 1.800.342.0990 or 1.850.892.2111 with any questions or concerns. We are here to help our members through this difficult time.
For more information on the coronavirus, we recommend getting updates and advice directly from the CDC’s website, www.cdc.gov.